SHIPPING

Processing Time

Please allow 1 – 5 business days to process your order.

All orders are shipped via Australia Post or via Courier standard delivery.

Please be sure your shipping address is correct as we are not responsible for costs associated with orders shipped to the wrong address (unless it was our mistake of course).

Once your order has shipped we will send you an email notification that your package is on its way.

Postage within Australia

Free shipping Australia wide only.

International Shipping

International shipping is a flat rate of AUD $30, International postage can take between 2-4 weeks.

Free shipping does not apply for International orders

REFUNDS &
CANCELLATIONS

Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.

We take the greatest care to pack and protect your orders for shipping.
If your items arrive damaged, please email a photo of the damaged item within a month of receiving it and we will replace it for you.

Please contact us at sk8design@bigpond.co, if there is an issue with your order.

SHIPPING ADDRESS & FAILED DELIVERIES

It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other than themselves, or fails to collect their parcel from their post office within suitable time, this is an error on the buyer’s behalf.

In these instances, if your parcel is returned back to us, it is the buyer’s responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address.

In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.

CUSTOMER SERVICE

Susan Kerian, Illustrator is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email once your order has been received. You will also receive an email confirmation that your order has been shipped.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

RESALE OR COMMERCIAL USE

Unless prior approval has been granted, our products are not for resale or commercial use.